Returning Damaged / Defective Items

In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of reprint or refund) can be taken as soon as substantiation of the claim has been provided by the customer.

If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Scottsdale Bead Supply for inspection before a determination can be made as to the state of the product.


Who covers the return shipping cost?

Return shipping costs are the responsibility of the customer.

Under no circumstance does Scottsdale Bead Supply reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Scottsdale Bead Supply support as to how the return should be handled prior to placing the items back in transit to Scottsdale Bead Supply.


How to request a Return

Contact Customer Support through "Contact" page to request a merchandise return. You must make this request within 30 days of receiving the shipment. Be sure to specify the reason for the return request and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color) or a refund.

What the Return Process Usually Entails

  1. Contact Customer Support for return authorization.
  2. Include the paperwork in your returning package along with your returning items.
  3. Ship the package to:

Scottsdale Bead Supply
10636 N 71st Way, Ste. 12 & 13.
Scottsdale, Arizona 85254

You will be notified when your return is received at our facilities with an indication as to what will follow.

  • If you have requested a refund, be advised that returning funds usually take 7-10 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).


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